Refund policy

Refund Policy

At VivoBark, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for details on returns and refunds.

Eligibility for Refunds

• Items must be returned within 30 days of delivery
• Products must be unused, in original packaging with all tags attached
• Proof of purchase (order number or receipt) is required
• Certain items may be excluded (see Non-Refundable Items below)

How to Initiate a Return

1. Contact our customer service team via email at [email protected]
2. Provide your order number and reason for return
3. You will receive return instructions and a return authorization number
4. Package the item securely and include all original packaging materials
5. Ship the item back to us using a trackable shipping method

Refund Processing

• Refunds will be processed within 5-7 business days after we receive your return
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error

Non-Refundable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products
• Opened food, treats, or perishable items
• Grooming products that have been used
• Clearance or final sale items

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damaged product and packaging
• We will arrange for a replacement or full refund

International Returns

For international orders, return shipping costs are the responsibility of the customer. Duties and taxes are non-refundable.

Questions?

If you have any questions about our refund policy, please contact our customer service team at [email protected]. We're happy to help!

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