Privacy policy
Information We Collect
At VivoBark, we collect the following types of information when you interact with our website:
- Personal Information: Name, email address, shipping/billing address, and payment details when you make a purchase.
- Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
- Usage Data: Pages visited, products viewed, and interaction patterns to improve our services.
- Cookies: We use cookies to enhance your shopping experience and for marketing optimization (you can manage preferences in your browser settings).
How We Use Your Information
Your data is used exclusively for:
- Processing and fulfilling your orders
- Providing customer support
- Improving our website functionality and product offerings
- Sending transactional communications (order confirmations, shipping updates)
- Legal compliance and fraud prevention
We never sell your personal information to third parties.
Data Sharing & Third Parties
We only share information with:
- Payment Processors: Secure payment gateways to complete transactions (PCI-DSS compliant).
- Shipping Providers: Necessary delivery information to fulfill orders.
- Service Providers: Trusted partners assisting with website operations (under strict confidentiality agreements).
All third parties are GDPR/CCPA compliant and prohibited from using your data for unrelated purposes.
Data Security Measures
We implement:
- SSL encryption for all data transmissions
- Regular security audits and vulnerability testing
- Limited employee access to sensitive information
- Secure storage systems with access controls
Your Rights
Under GDPR, CCPA, and other privacy laws, you may:
- Request access to or deletion of your personal data
- Correct inaccurate information
- Opt-out of marketing communications (via unsubscribe links)
- Withdraw consent where applicable
Submit requests via our Contact Form. We respond within 30 days.
Data Retention
We retain information only as long as necessary:
- Order records: 7 years for tax/legal compliance
- Marketing preferences: Until withdrawal of consent
- Inactive accounts: 3 years before anonymization
Policy Updates
We may update this policy periodically. Significant changes will be notified via website announcements. Last updated: [Auto-generated date].
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect children's data without parental consent.
