Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure online transactions.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately. After this period, we cannot guarantee changes as orders enter our processing system.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping. Delivery times may vary during holidays.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customs fees may apply and are the customer's responsibility.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in original packaging. Some items (like personalized products or perishable goods) are final sale.
How do I initiate a return?
Please visit our Returns Center page and follow the instructions. You'll need your order number and the email address used for purchase.
Product Information
Are your products safe for all pets?
All products meet safety standards, but we recommend checking size charts and product descriptions carefully. Some items may have age, size, or breed restrictions.
How do I choose the right size for pet clothing?
Each product page includes detailed size charts with measurements. Measure your pet's neck, chest, and length while standing naturally for best fit.
Other Questions
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout for a small fee. You can include a personalized message with your gift.
How can I track my order?
Once shipped, you'll receive a tracking number via email. You can track your package directly through our website using your order number.
